What information will I get from a Qld traffic incident report?

The information available for a given incident depends on several factors.

Traffic incidents are recorded on an Initial Police Report (PT51) that includes a series of prompts for standard information as well as areas where the reporting officer can record free text such as descriptions or statements. It is from this initial report that the online traffic incident report generates.

Additionally, some incidents have associated documents that are not available online.

The traffic incident report contains applicable information under the following standard headings:

• Occurrence
• Witnesses
• Incident Scene and Event
• Crash Description
• Unit Details
• Towed Vehicles
• Damaged Property
• Person Killed or Injured (Victims)
• Versions.

View a sample result and information on key traffic incident report terms.

How do I get online access to Qld traffic incident reports?

Online access is limited to approved applicants only.

A person whose self or property is directly involved in an incident can access information about the incident either directly or through a certified agent, for example a solicitor or insurance firm. Information from traffic incident reports is confidential and cannot be passed on to anyone without a bona fide interest in the incident.

Each organisation and individual accessing the system must be approved by the Queensland Police Service.

Certified agents such as insurance firms, legal firms and mercantile agents that regularly need details relating to traffic incidents can directly obtain these documents online through CITEC Confirm. Users of this type are required to apply for access and are granted access individually.

To request access, email our Business Support at confirm.businesssupport@citec.com.au.

Can I get a one-off copy of a traffic incident report without applying for online access?

Yes, other firms and members of the public can obtain Qld traffic incident reports by placing orders directly with CITEC Confirm. These reports are only available to parties involved in an accident or those persons acting on behalf of those parties.

Simply download and complete a one-off traffic incident application form and email it to our Customer Service Centre at confirm@citec.com.au. Once the report is available and ready, we’ll email you with a link to make a secure credit card payment.

What information will I get for incidents reported by members of the public?

An incident reported by a member of the public is likely to contain less information than a standard report, as it wasn’t reported by a police officer. In addition, less information is available on the Summary screen about the report.

If an incident was reported by a member of the public, we’ll alert you about it before you order, so that you can decide whether to proceed with purchasing a report.

To understand the type of information you could receive for a traffic incident reported by a member of the public, view our sample search result.

What should I enter in the Audit details screen?

The information you enter here will be stored in the database transaction logs and may be retrieved by Queensland Police officers for use in information audits or other purposes.

Your Reference can be any information that is meaningful to you or your organisation, for the purposes of identifying a report among other records. You may also use this field to enter something that will help you identify your interest in the report, should Queensland Police audit your usage later.

You need to select from a list of specific reasons for conducting the search from the dropdown list (for example, insurer with a bona fide interest, representative of involved person, other person with a bona fide interest, involved person). These reasons are provided by Queensland Police.

Enter the name of the individual or entity you’re conducting the search on behalf of in the ‘Which party are you representing representing?’ field. For example, if an insurance firm is accessing a police report on behalf of their client, Jane Doe, they would put ‘Jane Doe’ in the representing field.

The individual or entity must have an interest in the report you’re seeking.

What search criteria should I use?

Four options are available to search for a traffic incident report:

• police reference number (QPRIME or TIN)
• incident details
• individual name
• company name

Search by police reference number

The police reference number is created and assigned to incident reports by Queensland Police and may be represented in TIN or QPRIME format.

QPRIME is the most common format and comprises the letters ‘QP’ followed by the year the incident occurred (two digits), then the incident number (eight digits): for example, QP1900000001.

TIN is an older format and comprises the year the incident occurred (two digits) followed by a number (one to five digits): for example, 06/12345.

When searching on a police reference number, you don’t need to enter any other qualifying details (for example, date, location, name, and so on). If you enter a valid police reference number, the report summary will display immediately.

You can then review the summary and choose to order the full report.

Search by incident details

If you don’t know the police reference number, you may use information about the incident itself to search for a report.

You must provide at least one of the following incident details: vehicle registration, street name, or suburb where the incident occurred. You must also know the date the incident occurred, or at least an approximate range. The maximum range allowed is 40 days.

If your search identifies multiple reports, a browse screen will display where you may review a summary of each report at no cost. Once you’ve identified the correct report, you can proceed to order it in full.

Search by individual/person details

You may also search for a report using the name of a party listed in the report. To search with these details, you must also know the date the incident occurred, or at least an approximate range. The maximum range allowed is 40 days.

The Queensland Police system looks for exact name matches only. For example, if you enter ‘Smit’, the system won’t look for ‘Smith’.

If your search identifies multiple reports, a browse screen will display where you may review a summary of each report at no cost. Once you’ve identified the correct report, you can proceed to order it in full.

Search by company details

You may also search for a report using the name of a company, organisation or entity listed in the report. To search with these details, you must also know the date the incident occurred, or at least an approximate range. The maximum range allowed is 40 days.

The Queensland Police system looks for exact matches only. For example, if you enter ‘CITEC’ the system won’t look for ‘CITEC Pty Ltd’. You may need to modify this value depending on how the company has been listed on the report.

If your search identifies multiple reports, a browse screen will display where you may review a summary of each report at no cost. Once you’ve identified the correct report, you can proceed to order it in full.

Search tips

1. When searching by incident details or by name, the maximum date/time range for ALL reports is 40 days.
2. When searching by individual/person name, the first name is not mandatory, however we recommend that you enter the first name as well as the last name to help narrow the search.
3. Don’t enter multiple given names in the First name field. The system won’t return a result where multiple given names are provided.
4. Enter the street name only, not the street type. For example, enter ‘Edward’, not ‘Edward Street’.
5. Due to ongoing investigations, traffic incident reports aren’t always entered in full immediately. The Report summary screen indicates the status of the report, and how much information has already been entered, helping you decide whether to purchase the report now or later.
6. No charge applies to your account if you choose not to proceed past the Report summary to buy a report. Your activity will still be recorded.

What does it mean if I receive a message that the Police haven’t finished completing mandatory incident information?

A report can’t be made available to you until Queensland Police complete all mandatory information. Reports are typically made available after 28 days of the matter being reported to Police. In some circumstances, however, it may take longer than 28 days for the Police to finalise and release a report.

If Queensland Police haven’t finished completing mandatory information for the report after 28 days of the matter being reported, contact our Customer Service Centre at confirm@citec.com.au with a screenshot of the incident details.

At what point am I charged for the search?

No charge applies to view browse lists or report summaries. A charge doesn’t apply to your account until you click $ Buy full report $ on the Result summary screen.

What should I do once I receive the full report?

You should download or print your traffic incident report immediately after purchase from the My result screen. For privacy and security reasons, your reports are NOT stored in the Confirm inbox with your other search results.

You may however request to be emailed a copy of the report on the My result screen.

If the report is updated, can I get a new copy?

Yes, you can. If you order a report before police involvement is complete, you may want to order it again once it has been completed/finalised.

You can re-order a report within 60 days of the original order time for a reduced fee. The police reference number must be identical and the search must be conducted by the same user.

Please note that traffic incident reports reported by a member of the public do not have a reduced fee for a follow-up report. Queensland Police have advised that this type of report is rarely updated.

Reduced fees also don’t apply to restricted reports.

Why is a report classified as restricted?

Queensland Police may restrict the release of information regarding a traffic incident. If a report has been restricted, a message will display onscreen, and the report won’t be available to access online.

If you’d like to request access to a restricted report, select ‘Request manual report’ and fill out and submit the required details. You’ll then receive a confirmation email.

Queensland Police will assess the request to determine whether any information in the traffic incident report can be released.

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.