National manual services
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How do I access national manual services?
Access to national manual services needs to be enabled for your CITEC Confirm account.
Complete the ‘Request for access’ form available on the national manual services menu to request access. Simply select ‘Request access to manual services’ and complete the required fields.
Once the form has been processed, you’ll have access to the following services:
- national manual services
- national settlement services
- NSW Electronic Contract of Sale (eCOS)
- Revenue NSW Electronic Duties Return (EDR)
- Revenue NSW land tax and valuation certificates
- Qld settlement notice lodgement
- verification of identity – ‘VOI your clients’
- court filing – manual services.
Access to eFiling services is not included. You must apply for access separately by jurisdiction.
If your account is already set-up to access any of the above services, you do not need to complete another ‘Request for access’ form.
You’ll also need an invoiced account with CITEC Confirm to access these services.
If you’re unsure whether your CITEC Confirm account is invoiced or pre-paid, or you would like to set up an invoiced account, please contact us on 1800 773 773 or at confirm@citec.com.au.
What can I order through manual services?
You can order a range of services that require manual processing, including:
- stamping and lodgement of documents
- lodgements with ASIC
- manual court filing in various court jurisdictions.
You can also use the ‘Other’ option to request services outside these categories.
How do I place a manual service order?
To order a manual service, select ‘Order manual services’ from the ‘National manual services’ menu. The ‘Create manual service’ input screen will open in a new window. Enter the details required; all mandatory fields have an asterisk.
Once you’ve entered the required information, select the ‘Submit’ button.
An instruction sheet will be generated for you to print and attach to your documents. Send these documents to our manual services partner, Dye & Durham (previously known as GlobalX).
The postal address is in the bottom left of the instruction sheet.
How do I search for and track my manual service orders?
You can access your manual service orders via the ‘Lookup your manual service orders’ menu link.
To search for an existing order:
- Enter your search criteria and select ‘Apply filter’ to search.
- Simply select the order number link in the results table to view the details.
When are manual services billed to my account?
Manual services are billed when the service is complete. The transactions will be available via your Confirm usage report once the items have been billed.
To view a usage report for your Confirm account:
- Go to the ‘Reports’ link on the Confirm menu at the top right of the screen.
- Select either daily or monthly usage report, depending on your requirements.
To view the billing details for a completed manual service from the ‘National manual services’ menu:
- Select ‘Lookup your manual service orders’ to locate the order.
- Go to the ‘Billing’ tab to view the billing details.
How do I retrieve any results stored online?
To view results stored online, go to ‘View my results (intelli-Doc)’. The intelli-Doc screen will display.
You can search for documents using the date range, keyword and file reference search fields.
You can also email or save documents in another location via intelli-Doc using the email and save buttons.
Can’t find what you’re looking for?
Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.
| Phone | 1800 773 773 |
| confirm@citec.com.au |
