What information will I find on an imaged title?

An imaged title is a ‘snapshot’ of the title as it was in 1994/1995. Deeds of grant are also available through the imaged title search.

Changes to imaged titles since 1994/1995 are not recorded on the image. For information on how to track these changes through a historical title search, refer to our support page.

What information will I find on an imaged plan or dealing?

Imaged plans and dealings are scanned copies of the original paper items filed with the titles registry.

View a sample imaged plan, imaged dealing and imaged title.

What does ‘non-imaged’ mean?

Not all titles, plans and dealings are imaged and stored on the Automated Titles System.

The titles registry will need to manually retrieve non-imaged documents. This can take up to five business days.

How can I check whether a title, plan or dealing is imaged or non-imaged?

From the Qld lands menu, select either Plan, Document/Dealing or Title under ‘Order Images’, depending on the document type.

Enter the type and number of the document and search. The browse page will show whether the document is imaged or non-imaged.

Charges don’t apply at this point. To exit the search and return to the menu, use the link at the top of the page.

Can I order non-imaged items?

Yes, you can order non-imaged items through us. An alert will display if an item is non-imaged on the Browse page.

A status of non-imaged may be returned when incorrect information is entered. If you receive a non-imaged status for your search, first check if the search details are correct.

If the document exists, the titles registry manually locates and scans it, so you may not receive it for several days. You can retrieve non-imaged documents via your Confirm inbox and receive them via email, if requested.

Why does my order status for a non-imaged plan say ‘Cancelled’?

A document number that doesn’t match an imaged document number initially returns a status of non-imaged. If you order it, it will be sent to the titles registry to process manually.

At this point, the registry may discover the document number is invalid and an error will result. The status of this order will change from ‘Pending’ to ‘Cancelled’ in the Confirm inbox.

Are there any special rules for entering plan numbers?

Yes, any plan without a prefix on the valid plan type list is likely to be a crown plan (CP).

CP is a plan type used with a variety of plans that originally related to state land. These can include plans such as road licenses, deeds of grant and mining (perpetual homestead) leases. View a sample imaged crown plan.

To search a CP, include:

• plan type – CP
• plan number – all other details (non-standard prefix and number).

For example, enter Lot 2a/RL1234 as plan type ‘CP’, plan number ‘RL1234’.

Is there a limit to the size of images you can order?

Yes, images over 10 MB cannot be delivered online. If you receive an error message advising ‘Requested image exceeds the maximum size limit’, please contact our Customer Service Centre at confirm@citec.com.au or on 1800 773 773.

What is a very large dealing?

Very large dealings are imaged in many parts due to their size. If your document number is for a very large dealing, only the first part of the document will return with your result.

The first page of the document will show a list of dealing numbers to retrieve the remaining parts of the document.

How will I receive my search results?

Results are available via the result screen. They’re also available in the Confirm inbox for up to 30 business days.

If required, you can choose to receive a result via email.

When are the results available?

Imaged orders are generally available within 15 minutes. Non-imaged orders can take up to five business days to be available, as the titles registry will need to manually retrieve the documents.

How can I check the progress of my order?

You can monitor the order status for imaged and non-imaged items from your Confirm inbox.

Your inbox is accessible from the header menu on the top right of each screen.

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.