What do I receive from Energex/Ergon Energy searches?

These searches provide information about electricity supply to the land including whether:

• supply is connected to the land
• supply is subject to a revenue guarantee
• the agency has any proposals for the land
• underground cables are on the land.

View a sample:

• Energex property search result
• Ergon Energy property search result.

What information does a Powerlink property search provide?

The Powerlink property search provides information about assets and easements affecting a parcel of land. This includes whether:

• the agency has any approved future proposals for the land
• easements or assets are on the land
• easements or assets are within 500m of the land.

View a sample Powerlink property search result.

What details do I need to search?

Fill out mandatory fields accurately, as property identifiers aren’t validated before orders process. The mandatory fields are:

• unit/street number
• street name/type
• town/suburb
• postcode
• local council
• lot/plan
• owner name.

How do I know whether I need to use Energex or Ergon Energy?

If you’re unsure which energy provider services your property, refer to the supply map.

How do I submit my plan?

Attach your plan on the search input screen. If you don’t have a copy, you can order a plan through us.

How will I receive my result?

Energex or Ergon Energy will email your result. CITEC Confirm will email your Powerlink result.

Approximately how long will it take to receive my result?

• Energex standard searches return within 10 business days.
• Energex priority searches return with 2 business days.
• Ergon Energy searches return within 14 business days.
• Powerlink searches return within 2 – 3 business days.

Can I check my order?

If you haven’t received your order within the expected turnaround times above, email our Customer Service Centre at confirm@citec.com.au who will follow-up the order on your behalf.

How do I know what I’ve requested?

An order confirmation shows the order and property details. We suggest that you retain it for your records.

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.