What information will I get from a document order?

Scanned images of all public documents registered with the Australian Securities and Investments Commission (ASIC) since 1 January 1991 are available.

Can I order an annual return?

Annual returns were abolished on 1 July 2003 and no longer display on current company extracts. Previously lodged results still show annual returns on historical company extracts, and you may order them through CITEC Confirm.

For more information on historical company extracts, refer to our support page.

What is the correct format for document numbers?

An ASIC document number is nine digits and can include letters or numbers.

How many documents can be ordered at once?

You can request an unlimited number of documents. Enter the document numbers separated by a comma.

How do I obtain pre-1991 microfiche records?

To obtain pre-1991 microfiche records, first, check the organisation’s document list to ensure the documents haven’t been recorded. If the document(s) is in the list, you can immediately order copies.

If the document(s) isn’t in the list, please email us at confirm@citec.com.au and request to convert the company’s microfiche files to Docimage.

Make sure to include the details of the organisation you’re searching on, specifically:

• subject heading – microfiche request for ‘company name’
• details – company name, state of incorporation (for example, NSW or Vic), state registration number (if known) and ACN (if known).

You’ll receive an email when the microfiche records have been converted. The conversion process can take up to five business days.

Once the files have been converted into the document imaging system, you can retrieve copies of document(s) via ASIC document orders.

Can I order documents with a lodgement date prior to 1 January 1991?

Pre-1991 paper documents from NT, Tas, ACT and Qld are available online through document ordering. Documents stored on microfiche in NSW, Vic, SA, WA and Qld are also available; however, they’ll only be converted to electronic images if requested.

I know a document has been lodged. Why isn’t it available?

A form is considered as having been lodged once ASIC accepts and records it in their database. After the documents are entered, they’re imaged, a process that can take up to five business days.

Documents aren’t available for order during this time.

What are the differences between the delivery methods?

Restrictions apply to the size of documents that can be delivered by each method. If a document exceeds the limit, you’ll be prompted to either:

• change the delivery method
• split the oversized order into smaller orders that will be charged accordingly.

Multiple delivery options for document orders are available.

Email

With a link to the document (WEB Mail)

An email notification is sent to you with a link to the document. The links remain active for a month, and you can retrieve images at any time during that period. You can receive up to ten emails as part of a search.

We recommend you choose WEB Mail (email with a link to the document) as your delivery method, as you can receive up to 199 pages per email.

With attachment to documents

Email results are sent as attachments to your specified email address. You should consider the size of these attachments before requesting to receive results via email.

This delivery method has a limit of 50 pages per email to reduce the chance of rejected emails.

What is a secondary delivery method?

You need the secondary delivery method for documents that are more than 50 pages, when the primary delivery method is ‘Email’.

How long will it take for the order to deliver?

Most orders will deliver within three hours.

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.